Please carefully review the dimensions of this product to ensure that it will fit in your home. If you have any doubts or concerns, please do not hesitate to contact us for further assistance.
Please note that if the product cannot be delivered due to size constraints, we will charge a delivery and return fee.
We offer a 2-man delivery service to a room of your choice ground floor only from £30 depend from your post code. If the delivery is going to a flat, we will charge £20 extra upon delivery to deliver the product.
Terms & Conditions
Warranty:
All products come with a 12-month manufacturer’s warranty. This warranty only covers the frame and foam of the product. The material is not covered due to general use and wear and tear.
Inspection and Damage:
Customers are responsible for inspecting their products upon delivery. Any issues found at a later time may be subject to additional charges.
We are not responsible for any damages to property during delivery, especially if access to the delivery location is limited (e.g. tight spaces or flats). We will, however, make every effort to ensure that your delivery is completed safely.
Returns and Collections:
In the event that a return or collection is necessary, the customer will be responsible for any related costs unless there is a manufacturing fault. If the return is not due to a manufacturing issue, the collection charge will be £100.
Miscellaneous:
We reserve the right to alter or modify these terms and conditions at any time.
Any disputes arising from the purchase or use of our products will be resolved through arbitration.
By purchasing one of our products, the customer agrees to these terms and conditions.
Return Policy
We accept returns within 14 days of the delivery date.
We will not accept returns if the product is used or damaged. The delivery team will assess the product and take photographic evidence to confirm collection or rejection of the return.
If the return is not due to a manufacturing fault, a total of £200 will be deducted from the refund amount for delivery and collection charges. If the return is due to a manufacturing fault, a full refund will be processed.